Cancellation Policy
Last updated July 26, 2026
Life happens — we make it easy to reschedule or cancel.
Free changes
You may cancel or reschedule any booking free of charge up to 24 hours before the scheduled arrival window. Use the cancel or reschedule links in your booking confirmation, sign in to your account, or call us.
Late changes
Cancellations or reschedules made within 24 hours of the arrival window may be subject to a service fee equal to 25% of the quoted total, up to a maximum of $75, to cover crew scheduling.
No-show
If our crew cannot access the property at the scheduled time and cannot reach you within 15 minutes, the visit is treated as a no-show. A trip fee equal to the greater of $75 or 50% of the quoted total may apply.
Weather and safety
We may reschedule at no charge when weather, road conditions, or safety concerns make service impractical. We will contact you as early as possible.
How to cancel
- Use the link in your confirmation email.
- Sign in and open the booking from your account.
- Call or text us at (612) 555-0114.