Question 1

How do I book a service?

Accepted Answer

Browse our services, choose one that fits your needs, and follow the booking flow. You'll pick your service options, select an appointment time, enter your details, and pay securely online. Most bookings are confirmed instantly.

Question 2

Do I get a fixed price before booking?

Accepted Answer

Yes. Services marked 'Book Online' show a fixed price based on the options you select. For custom or larger projects marked 'Request Estimate,' we'll review your request and send a detailed estimate before any work begins.

Question 3

Can I reschedule or cancel my appointment?

Accepted Answer

Absolutely. Sign in to your account to view upcoming bookings and reschedule or cancel. Free cancellations and rescheduling are available up to 24 hours before your appointment window.

Question 4

What areas do you serve?

Accepted Answer

We serve the greater Minneapolis–St. Paul metro area, including surrounding suburbs. If you're unsure whether we cover your address, enter it during booking and we'll confirm availability.

Question 5

Are your technicians licensed and insured?

Accepted Answer

Yes. Renowiser is licensed and insured in Minnesota. Our technicians are background-checked and experienced in their trade. You can request proof of insurance anytime.

Question 6

What if I'm not satisfied with the work?

Accepted Answer

We stand behind our work. If you're not satisfied with a completed service, contact us within 7 days and we'll make it right. See our Refund Policy for full details.

Question 7

How do I pay?

Accepted Answer

We accept major credit and debit cards through our secure checkout. Payment is processed when you book or, for estimate-based projects, once the estimate is approved. You can also view invoices and payment history in your account.

Question 8

Do I need to be home during the appointment?

Accepted Answer

You or another authorized adult should be available at the start of the appointment to provide access and confirm the scope. For some recurring services, secure lockbox or garage-code access can be arranged in advance.

Question 9

How do I get an estimate for a custom project?

Accepted Answer

Select 'Request Estimate' on the service page, describe the job, upload photos if helpful, and tell us your preferred timing. Our team will review the details and reply with a clear estimate, usually within one business day.

Question 10

How can I contact Renowiser?

Accepted Answer

Reach us by email, phone, or through our contact page. We're happy to answer questions, help with bookings, or resolve any issues.

Help & FAQ

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